Fast, Reliable Technical Support
Clear, upfront pricing for one-off technical tasks. Quick fixes, integrations, and custom work without the guesswork or open-ended bills.
Simple, Tiered Pricing
Each task is quoted in advance so there are no surprises. Choose the tier that fits your needs.
Technical Support
Quick fixes such as domain pointing, broken links, or small content edits.
- Single domain pointing
- Fixing broken links
- Simple text or image swap
- 24-48 hour turnaround
Basic Support
Tasks like DNS setup, email configuration, or small layout and content adjustments.
- DNS setup for new domain
- Basic email configuration
- Multiple small content tweaks
- 24-48 hour turnaround
Intermediate Support
API connections, analytics setup, or connecting third party tools and services.
- Standard API connections
- Analytics setup or migration
- Third-party tool integration
- 2-3 day turnaround
Advanced Support
Custom code embeds, advanced troubleshooting, or multi-service integrations.
- Custom code embeds & scripts
- Complex troubleshooting
- Multi-service integrations
- 3-5 day turnaround
Premium Support
Larger technical projects, custom feature builds, or major development work.
- Larger technical projects
- Custom feature builds
- Major development work
- Custom timeline
Express Add-on
Priority next-day delivery when you need something handled fast.
- Next-day delivery
- Priority scheduling
- Fast-track handling
- Same-day start
Website Maintenance & Security
Keep your site secure, up-to-date, and running smoothly. Regular security patches, package updates, and basic content changes without the growth-focused extras.
From £49.99/ month
For clients who need regular security updates, package maintenance, and basic content changes. Keep your site secure and running without the growth-focused features.
View Maintenance PackagesWhat's Included
- Monthly site check-ins
- Performance monitoring
- Small content or design updates
- Priority technical support
- Predictable support coverage
- Ongoing maintenance & improvements
Note: Major redesigns, new pages, custom features, and large integrations are quoted separately as ad hoc tasks.
Simple Process
Request, quote, pay, and receive. No long contracts or complicated workflows.
Intake
Describe what you need in plain language. Share access details and let me know if it's urgent.
Classify
I classify the task into the appropriate tier and confirm scope, price, and timeline in writing.
Payment
Payment in full upfront for tasks under $300. For larger work, minimum 50% upfront.
Deliver
Work is completed, tested, and delivered with a summary. Any new requests are treated as separate tasks.
When This Applies
This support structure is designed for specific situations where you need technical help without a full project engagement.
Get Quick Fixes Without Delays
When a client needs changes after launch—no waiting for proposals or project kickoffs, just fast turnaround on the exact work needed.
Handle One-Off Requests Easily
Perfect for small, specific tasks that don't require a full project. Clear pricing, fast delivery, no commitment needed.
Offer Clear Support Options
When clients ask what support looks like after launch, share transparent pricing tiers so they know exactly what to expect.
Access Expert Help On-Demand
Get reliable technical assistance for integrations, troubleshooting, or custom work without the overhead of a major project.
Clear Payment Structure
Full Upfront
Payment in full before work begins. Simple and straightforward for quick tasks.
Flexible
Default is full payment upfront. Split payment available with minimum 50% upfront.
Milestone Based
50% upfront with remainder tied to defined milestones or completion.
Need technical help?
Describe what you need and I'll quote it based on the appropriate tier. No surprises, just clear pricing and fast delivery.
responds within 24 hours